- Propose a change management plan: The steps of the proposed change management plan MUST all be clearly explained and supported by a change model. - Identify at least three key performance indicators: At least three KPIs MUST be identified that are clearly related to the change initiative. - Identify metrics that measure the KPIs: Each KPI MUST have a related metric that is observable and quantifiable. - Communicates information clearly and professionally with appropriate supporting evidence,
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