Project: Customer Service Training Manual PRESENTATION MUST BE SUBMITTED AS EITHER A .PPT, .PPTX, OR .GLSLIDES. (THOSE ARE THE ONLY ACCEPTABLE FORMATS.) Congratulations, you have just been promoted and named the Training Manager of XYZ Department Store. You are tasked with creating the PowerPoint training presentation for the newly hired CSWs. These CSWs will be the go-to people the customers will interact with whether it’s face-to-face, via phone, or online. (A training manager designs and implements training programs, policies, and procedures. They ARE NOT HUMAN RESOURCE MANAGERS.) The presentation should cover ALL of the RELEVANT key learnings that have been previously covered in this course either through your readings or assignments to adequately prepare the new hires for their role.
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